Boston Red Sox Select ShoreTel as Communications MVP

SUNNYVALE, Calif., Oct. 5, 2015 /PRNewswire/ — ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple™ phone systems and unified communications solutions, today announced the Boston Red Sox have selected a ShoreTel solution to increase employee productivity and improve communications for staff and fans.

The team decided to replace their aging Avaya communications system to better support staff growth and to align with their customer-focused strategy. The Red Sox selected the ShoreTel solution for its robust feature-set, virtualized platform, redundant network architecture, ease of management and the ability of the system to grow with the organization.

Working closely with ShoreTel partner Harbor Networks®, the team purchased the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Enterprise Contact Center, ShoreTel Conferencing, and ShoreTel Mobility. When fully installed by the start of the 2016 baseball season, the system will support 700 phones, with many of the Red Sox employees using the ShoreTel Mobility offering. In Boston, the Red Sox will install a ShoreTel solution at their Fenway Park® front office and call center operations, in Boca Raton, Fla. at their parent company office, and in Ft. Myers, Fla. at JetBlue Park®, home of their spring training facility.

“The goals for our new communications system are to improve employee productivity and efficiency, simplify maintenance and reduce costs – we’re confident ShoreTel will meet all of these requirements and more. I estimate we’ll save at least $25,000 per year on managed services costs alone,” said Brian Shield, vice president of technology for the Red Sox. “The robust ShoreTel contact center solution is key to our success – we’re excited to have call analytics and management tools that will help us limit hold times, more efficiently direct calls to sales, and integrate with our Microsoft Dynamics® CRM system. We are driven to understand our customers and the fan experience, and with ShoreTel we expect to make that experience even more positive.”

ShoreTel Mobility will be another key efficiency-booster for the team. “With so many traveling personnel, we need mobile phones to be an extension of the office, and ShoreTel Mobility will be critical to making staff as productive as possible,” comments Shield.

Shield is looking forward to reduced administration time with the new system as well. “The ability to have leading-edge telephony that is easy to administer without adding new staff is a win-win,he says.

“The Boston Red Sox are leveraging the power of ShoreTel’s integrated UC system, contact center and mobility application to streamline communications and improve employee productivity regardless of location,” said Mark Roberts, chief marketing officer at ShoreTel. “With customers that range from small businesses to universities to professional sports teams, ShoreTel is committed to providing reliable, flexible solutions that allows businesses to seamlessly communicate and collaborate internally and externally.”

“All of us at Harbor Networks are huge fans of the Boston Red Sox and of ShoreTel,” said Greg Bertschmann, president of Harbor Networks. “We are thrilled to be the trusted provider of this best in class technology to a championship organization like the Red Sox.”

The Red Sox are the fifth professional baseball team to select ShoreTel for their UC needs, joining the San Francisco Giants, Los Angeles Dodgers, Cleveland Indians and Miami Marlins.

About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for onsite, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

ShoreTel and the ShoreTel logo and “brilliantly simple” are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.Boston Red Sox, San Francisco Giants, Los Angeles Dodgers, Cleveland Indians, and Miami Marlins are trademarks or registered trademarks of each of them. Harbor Networks is a trademark or registered trademark of Harbor Networks, Inc. Fenway Park is a trademark or registered trademark of the Boston Red Sox. JetBlue Park is a trademark or registered trademark of Jet Blue Airways Corporation. Microsoft Dynamics® is a trademark or registered trademark of Microsoft Corporation. All other trademarks, trade names and service marks herein are the property of their respective owners.

Wyndham Worldwide Sees Tremendous Expansion Across India

Global Hospitality Company Emerges as Leader in India with 13 new deals for Wyndham Hotel Group and RCI

NEW DELHI, Oct. 6, 2015 /PRNewswire/ — With the announcement of new deals across its hotel and timeshare exchange portfolios, Wyndham Worldwide (NYSE: WYN), one of the largest hospitality companies in the world, continues expanding its presence throughout the Indian subcontinent. With 10 new hotel properties joining Wyndham Hotel Group and three new vacation ownership resorts joining the RCI vacation exchange network, Wyndham is meeting the diverse needs of India’s owners and guests.

“With a renewed focus on travel and a growing middle class, India is becoming one of the fastest growing travel markets in the world,” said Stephen P. Holmes, Chairman and Chief Executive Officer, Wyndham Worldwide, who joined the team in New Delhi for today’s announcement. “Our global portfolio encompasses virtually every type of travel accommodation — from hotels to timeshare to vacation rentals and more — making Wyndham Worldwide uniquely positioned to deliver great results for our hospitality partners and great travel experiences for guests.

Wyndham Hotel Group’s Explosive Growth Meets the Demands of all Travelers
As the world’s largest hotel company with approximately 7,700 hotels, Wyndham Hotel Group currently operates 25 hotels in the region with another 28 in the pipeline representing more than 3,300 rooms. Wyndham Hotel Group is the fastest growing hotel franchiser in India. The company has experienced nearly 200% growth in India over the past five years. Today’s announcement of 10 new deal signings includes two conversions under the company’s iconic Howard Johnson and Ramada Plaza brands with the Unique Mercantile Group and also signifies expansion for the first time beyond India under the Ramada and Days Inn brands with Intraco Limited based out of Bangladesh.

RCI Delivers More Vacation Options with Expansion into New Destinations
Offering its 3.8 million members the ability to exchange their timeshare interval within its network of more than 4,500 affiliated resorts in over 100 countries, RCI is the world’s largest timeshare exchange business. The company has experienced approximately 40% growth in India since the beginning of 2012 and is affiliated with more than 130 properties representing approximately 80% of all vacation ownership resorts in India.

RCI continues to grow as the market and segment leader in the country offering vacation options in 60 unique destinations with resorts providing a range of experiences from traditional beach holiday to cultural, historical and wildlife retreats whereby catering to ever changing consumer patterns. Recent RCI expansion includes the addition of Treat Resort in Silvassa, Mirasol Water Park & Resort in Daman, and Ananta Spa & Resorts in Udaipur. RCI has also expanded its footprint in recent years in markets such as Kerala, Assam, Rajasthan, and Andhra Pradesh and has future plans to enter popular destinations such as Sri Lanka and Maldives.

“We are excited to see that Indian travelers are embracing timeshare,” said Holmes. “The vacation ownership segment is a powerful and growing driver of tourism in India and thanks to the continued efforts of RCI, our affiliated resorts, and our industry partners, timeshare providers today are delivering great experiences for guests and creating memorable vacation experiences for owners who keep coming back year after year.”

While in India, Holmes and the Wyndham Worldwide team will also visit Christel House India –Bangalore, a charter school run by Christel House International. Founded by RCI co-founder Christel DeHaan in 1998, Christel House International opened its first school in Bangalore, India in 2001. With more than 1,000 students enrolled, Christel House IndiaBangalore has had a 96% student retention rate and a 94% graduation rate. By comparison less than 10% of students graduate high school in India. Additionally, 93% of Christel House IndiaBangalore graduates are in college, working, or both, compared to 25% of all Indian youth pursuing college degrees. Wyndham Worldwide has been a longtime, dedicated supporter of Christel House International through its Wishes by Wyndham Foundation.

“I am inspired every time I walk through the doors of a Christel House school, and we are incredibly proud to play a small role in supporting these remarkable students, as well as their dedicated teachers and staff,” said Holmes. “We are a values-based company that aims to deliver results for our business in a responsible way, creating positive change for the people and communities around us.”

About Wyndham Worldwide
One of the world’s largest hospitality companies, Wyndham Worldwide (NYSE: WYN) provides a wide range of hospitality services and products through its global portfolio of world-renowned brands. The world’s largest hotel company based on the number of properties, Wyndham Hotel Group is home to many of the world’s best-known hotel brands, with approximately 7,700 franchised hotels and over 668,500 hotel rooms worldwide. Wyndham Exchange & Rentals is the worldwide leader in vacation exchange and the world’s largest professionally managed vacation rentals business, providing more than 5 million leisure-bound families annually with access to approximately 110,000 vacation properties in over 100 countries through its prominent exchange and vacation rental brands. The industry and timeshare ownership market leader, Wyndham Vacation Ownership develops, markets, and sells vacation ownership interests and provides consumer financing to owners through its network of over 210 vacation ownership resorts serving approximately 901,000 owners throughout the United States, Canada, Mexico, the Caribbean, and the South Pacific. Based in Parsippany, NJ, Wyndham Worldwide employs over 34,000 associates globally. For more information, please visit

About WyndhamHotel Group
Wyndham  Hotel Group is the world’s largest hotel company based on number of hotels and is one of three hospitality business units of Wyndham Worldwide (NYSE: WYN). As both a leading hotel brand franchiser and hotel management services provider, the company’s global  portfolio consists of approximately 7,700 properties and 668,500 rooms in 71 countries under the following brands: Dolce Hotels and Resorts®, Wyndham Grand® Hotels and Resorts, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada Worldwide®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge® and Knights Inn®. Wyndham Rewards, the company’s guest loyalty program offers more than 40 million members the opportunity to earn and redeem points at thousands of hotels across the world. For more information visit

About RCI
RCI is the worldwide leader in vacation exchange with nearly 4,500 affiliated resorts in more than 100 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through RCI Weeks®, the traditional week-for-week exchange system, and RCI Points®, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its approximately 3.8 million RCI subscribing members each year. RCI’s luxury exchange program, The Registry Collection®, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI is part of Wyndham Exchange & Rentals and the Wyndham Worldwide family of brands(NYSE: WYN). For additional information visit our media center, or The RCI Blog. RCI also can be found on Facebook, YouTube and Twitter.